Privacy policy
Last updated: May 20, 2026
Franimagen operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. Franimagen is powered by Shopify, which enables us to provide these services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, use our services, make a purchase, request a personalized product, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using or accessing our website and services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used, and disclosed as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified.
Depending on how you interact with our store, where you live, and what services you use, we may collect or process the following categories of personal information:
- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Payment and transaction information, including payment method, payment confirmation, order details, and purchase history.
- Account information, including your username, password, preferences, and account settings.
- Transaction information, including the products you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel.
- Communications with us, including messages you send through customer support, email, WhatsApp, forms, or other contact methods.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including how you interact with our website, products, pages, and services.
Customer Uploaded Photos and Personalization Files
Because Franimagen offers personalized products, customers may upload photos, images, names, messages, artwork, or other files to customize an order.
We use this information only for purposes related to your order, including designing, producing, fulfilling, delivering, correcting, replacing, or supporting your personalized product.
We do not sell customer-uploaded photos, images, or personalization files.
We may retain uploaded files for a limited period of time when necessary for order fulfillment, customer service, reprints, quality control, fraud prevention, legal obligations, or business records.
If you upload photos or images that include children, family members, or other individuals, you confirm that you have the right or permission to use and submit those images for the purpose of creating your personalized product.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, place an order, request a personalized product, upload images, contact us, or otherwise provide us with your information.
- Automatically through our website, including from your device when you use our services, visit our website, or interact with cookies and similar technologies.
- From our service providers, including companies that help us operate our store, process payments, fulfill orders, ship products, provide technology, or support our business.
- From our partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Provide, Tailor, and Improve Our Services
We use your personal information to provide our services, process payments, fulfill orders, create personalized products, arrange shipping, manage returns or exchanges, communicate with you about your order, remember your preferences, and improve your shopping experience.
This may include using your personal information to customize your experience, recommend products, or improve our website and services.
Personalized Products
When you order a personalized product, we may use the photos, images, names, messages, or files you provide to create, preview, produce, package, and deliver your custom item.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending emails, text messages, promotional offers, or showing advertisements for products and services.
You may opt out of promotional emails by using the unsubscribe option included in our emails.
Security and Fraud Prevention
We use your personal information to help provide a secure shopping experience, authenticate accounts, detect or investigate possible fraudulent, illegal, unsafe, or malicious activity, protect our customers, and secure our services.
If you create an account, you are responsible for keeping your login credentials safe. We recommend that you do not share your username, password, or account access details with anyone.
Communicating With You
We use your information to provide customer support, respond to your questions, confirm order details, send order updates, and maintain our business relationship with you.
Legal Reasons
We may use your personal information to comply with applicable laws, respond to valid legal processes, cooperate with law enforcement or government agencies when required, participate in legal proceedings, enforce our policies, or protect our rights, customers, business, and services.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:
- Shopify, vendors, and service providers who help us operate our store, process payments, manage orders, provide customer support, analyze data, store information, fulfill products, and arrange shipping.
- Business and marketing partners who help us provide marketing services or advertising.
- Third parties when you direct us, request us, or consent to the disclosure, such as shipping providers, payment processors, social media integrations, or other services you choose to use.
- Affiliates or entities within our corporate group, if applicable.
- Legal authorities or other parties when necessary to comply with legal obligations, respond to subpoenas, warrants, or lawful requests, enforce our terms and policies, prevent fraud, or protect the rights, safety, and security of Franimagen, our customers, or others.
- Parties involved in a business transaction, such as a merger, acquisition, restructuring, bankruptcy, or sale of business assets.
Relationship With Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our store in order to provide and improve the services.
Information you submit through our store may be transmitted to and shared with Shopify and other service providers, including providers that may be located in countries other than where you reside.
Shopify may also use certain data from your interactions with our store, Shopify, and other merchants to help protect, grow, and improve its services. In some cases, Shopify may be responsible for processing your personal information, including responding to certain privacy rights requests.
To learn more about how Shopify uses personal information, you may visit Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com/en
Third Party Websites and Links
Our website may contain links to third-party websites, social media platforms, or other online services that are not operated or controlled by Franimagen.
If you visit those third-party websites, you should review their privacy policies, security practices, and terms and conditions. We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or platforms.
Information you share publicly or semi-publicly on social media platforms or other third-party services may be visible to other users and may be used by those platforms according to their own policies.
Children’s Data
Our services are not intended to be used directly by children under the age of majority in their jurisdiction.
We do not knowingly collect personal information directly from children. If you are a parent or legal guardian and believe that a child has provided personal information to us, you may contact us and request that the information be deleted.
Because we offer personalized products, parents, guardians, or authorized adults may choose to upload family photos or images that include children for the purpose of creating a personalized product. By uploading such images, you confirm that you have the right or permission to use them for that purpose.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms are defined under applicable privacy laws.
Security and Retention of Your Information
We take reasonable measures to help protect your personal information. However, no security system is perfect or completely secure, and we cannot guarantee absolute security.
Any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to send sensitive or confidential information.
How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, complete your order, provide services, comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements and policies.
For personalized products, uploaded photos, images, and files may be retained for a limited period of time when needed for production, customer support, reprints, quality control, legal obligations, or business records.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.
Right to Access or Know
You may have the right to request access to the personal information we hold about you.
Right to Delete
You may have the right to request that we delete personal information we maintain about you.
Right to Correct
You may have the right to request that we correct inaccurate personal information we maintain about you.
Right of Portability
You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, subject to certain exceptions.
Right to Opt Out of Sale or Sharing for Targeted Advertising
Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information, or to opt out of the processing of your personal information for targeted advertising, as defined by applicable privacy laws.
Managing Communication Preferences
We may send promotional emails. You may opt out of receiving promotional emails at any time by using the unsubscribe option included in our emails.
If you opt out of promotional emails, we may still send you non-promotional emails, such as emails related to your account, orders, purchases, shipping, customer service, or legal notices.
You may exercise your rights where indicated on our website or by contacting us using the information provided below.
We will not discriminate against you for exercising your privacy rights.
We may need to verify your identity before processing your request, as permitted or required by law. In some cases, you may designate an authorized agent to submit a request on your behalf. Before accepting a request from an authorized agent, we may require proof that the agent has permission to act on your behalf, and we may also require you to verify your identity directly with us.
We will respond to privacy requests in accordance with applicable law.
Complaints
If you have a complaint about how we process your personal information, please contact us using the contact information below.
Depending on where you live, you may also have the right to appeal our decision or file a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside the country where you live.
If we transfer personal information outside the European Economic Area or the United Kingdom, where required, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent approved mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations, operational needs, or other business reasons.
When we update this Privacy Policy, we will post the revised version on our website, update the “Last updated” date, and provide notice when required by applicable law.
Contact
If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise any privacy rights available to you, you may contact us at:
Email: support@franimagen.com
Mailing Address: PO Box 126203, Hialeah, FL 33012, United States
WhatsApp / Customer Support: 786-634-9000